Anyone who has ever been a position where they have had to manage staff will know that
it is not always as straightforward as the management theory books make out and this
"surgery" style workshop has been designed with that in mind. The workshop will cover
areas like managing poor performers, dealing with staff conflict and conducting staff
counselling meetings but will be extreamly flexible in order to cover the relevant needs
of the delegates.
Workshop Objectives
As a result of attending the above workshop delegates will:-
Understand the importance of tackling performance issues with their staff and
have acquired the skills required to do so
Be aware of the best way to deal with staff who come to them with "personal
problems"
Understand what counselling is, be aware of their own counselling style and the
best styles to use in certain situations
Be aware of the best way to resolve staff conflicts
Understand the importance of honest and open feedback and acquire the skills to
give and receive objective and relevant feedback
Have had the opportunity to discuss any individual problems that they have with
their staff and to work towards finding a way to resolve them
NB The exact workshop objectives may vary from those listed above as they will be
adapted to meet delegates' specific requirements
Who should attend?
Managers who are faced with "problem staff" will gain great benefit from attending this
"surgery style" workshop. Ideally delegates will already have grounding in managing
others whether through formal training or experience. Due to the nature of the
workshop delegates can be assured that all conversations during the workshop will be on
a confidential basis.
