Effective communication in every area of any business is vital to success. So often
mistakes at work are attributed to "a break down in communication"; and these mistakes
can be costly both in financial and relationship terms. This highly practical workshop
focuses on verbal and written communication as well as the less obvious, but in many
cases, more important non-verbal messages of body language. The way in which we
communicate is changing as we head toward the 21st century and the workshop will also
look at the implications of communicating via electronic mail.
Workshop Objectives
As a result of attending the above workshop delegates will:-
Understand the barriers to effective communication and how to overcome them
Be able to identify different types of questions and to know the most appropriate
questions to use in various situations
Understand the skills required to listen objectively in order to obtain accurate,
unprejudiced information
Be aware of how body language and voice intonation can confuse verbal messages and
know how to overcome common body language problems
Have developed their written communication skills, enabling them to put their point
of view across accurately and succinctly
Be aware of the implications of communicating via electronic mail and have developed
a basic understanding of "netiquet"
Who should attend?
This workshop will be of benefit to anyone who feels the need to improve or refresh
their communication skills. People who can be heard making comments like, "Why does no
one ever do as I ask?" or "Sorry, I thought you meant something else" will benefit
greatly from this highly practical and worthwhile workshop, as will people who find
difficulty with their written communication.
