Workshop Overview
Assertiveness is all about the ability to get more of what you want and is often
confused with aggression. It is a key skill to use when handling difficult situations;
whether they are unexpected or planned for. Though some people are naturally assertive,
for the majority of us it is a skill that needs to be learned and developed. This
workshop will help delegates to increase their assertiveness and develop several
assertiveness techniques, which will help them deal with a wide variety of difficult
situations, from anxious, angry parents to bank managers!
Workshop Objectives
As a result of attending the above workshop delegates will:-
- Be able to identify passive, aggressive and assertive behaviour
- Understand the importance of assertive communication and how this is best achieved.
- Have identified their own personal communication style and be able to recognise
the styles of others
- Have learned several assertiveness techniques to use when faced with difficult
situations
- Have increased their self-confidence by understanding and developing the skills
required to behave assertively
Who should attend?
This workshop will be of benefit to anyone who feels they are not achieving the results
they want through a lack of assertion, whether their non-assertive behaviour is
aggressive or passive.
Workshop duration:- One day
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