So often it is not what you do but how you do it that makes the difference between
success and failure and this workshop looks at just that. Covering subjects
including assertiveness, effective communication and problem solving, delegates will
pick up new skills to improve their effectiveness at work and to develop stronger
working relationships with colleagues and customers. The workshop has been designed to
encourage delegates to become aware of their own communication styles, to identify how
they can use these in order to achieve positive results and to establish when they need
to stop, think and change their own behaviour to accomplish even more.
Workshop Objectives
After participating in the above workshop delegates will:-
Be able to identify passive, aggressive and assertive behaviour
Understand the importance of assertive communication and how this is best achieved
and will have developed several assertiveness techniques
Have identified their own personal communication style and be able to recognise
the styles of others
Understand the common barriers to communication and will have developed the skills
to overcome them
Understand the importance of listening objectively and will have developed the
skills required to do so
Know the most suitable questions to ask in order to obtain accurate, objective data
Be aware of points to consider when analysing and solving problems and will have
had the opportunity to try new methods of problem solving through experiential
exercises
Understand how to "make their case" when influencing others
Who should attend?
It would be fair to say that everyone could be more effective in the way that they work.
Those who feel the need to improve their communication skills, become more assertive and
more influential will be sure to benefit from this workshop.
